Warranty

Warranty service

• Warranty service involves repairing or replacing an item during the warranty period.
• The warranty applies to damage to the equipment caused by a technical defect.
• The warranty period is calculated from the date of sale of the item.
• To receive warranty service, please present the warranty card at the service center, together with the proof of payment and the manufacturer's warranty card (if any).
• In the event of a user modifying the software or switching to another version, the company is not responsible for the smooth running of the computer.
• The number of dead spots on which the monitor is replaced varies from case to manufacturer.

Warranty service will not be provided if:

• The product warranty period has expired.
• No warranty card is presented and / or, if available, no manufacturer's warranty card.
• The data in the warranty card has been deleted or modified.
• The warranty card and the body of the device do not read or have a serial number, image code or registration number.
• The purchased product has a visual or mechanical damage / defect, a seal or seal is damaged or damaged (if any).
• The device was used for purposes unsuitable for its intended purpose.
• The rules of storage and consumption attached to the device by the manufacturer are violated.
• The damage is caused by a computer virus or inappropriate file (s).
• Damage is caused by power outage (voltage change is more or less than 220-230 volts), damping of the mechanism, corrosion, exposure to high or low temperatures, violation of operating and storage rules / conditions, as a result of unqualified repair / installation work carried out by an incompetent person.
• If the injury is physically caused, such as broken, cracked, scratched, crushed, burned, melted and / or damaged by fluid.

Warranty terms do not apply to:

• The warranty does not apply to software or any kind of damage to the operating system. Power supply, item, damage from 1 to 3 or 5 pixels, memory card, cable, adapter.
• Warranty conditions do not apply to consumables (cartridges, fax paper, discs), as well as mobile phone, tablet accessories (charger, usb cable, headphones).

Item change is allowed only in the following cases:

• If the item is found to have a factory defect within 5 (five) working days after purchase, it must be submitted by the customer in full packaging, complete and without physical damage to the relevant service center, where the factory defect must be confirmed and the relevant document will be issued, based on which the item will be replaced. .
• Upon receipt of the item, the customer must check its visual condition in the presence of the courier.
• In case of any type of problem or visual defect, the customer should contact our operator before the courier runs and explain the problem in detail.
• In the event that we are contacted with a product exchange request after the courier has been launched, then the customer is responsible for returning the exchange product to our warehouse and related costs.